Acceptable Use Policy

When using HomeVault, you must not:

• Upload illegal, harmful, abusive or misleading content — including material that is defamatory, discriminatory, violent, or intended to deceive others.
• Upload malware, viruses or malicious files — or anything designed to damage, disrupt or gain unauthorised access to any system.
• Upload content you don't have the right to upload — including documents, plans or images belonging to others without their permission, or personal information about other people you are not authorised to store or share.
• Impersonate someone else — including other users, HomeVault staff, or any other person or organisation.
• Attempt to access another user's data — including their property records, documents, contacts or account information, or try to guess or change record IDs, property IDs or URLs to reach another customer's information.
• Share your account — each account is for one person. Don't share your login details or let others use your account.
• Use HomeVault for unlawful purposes — including fraud, money laundering, or any activity that breaches applicable laws in New Zealand, Australia or your country of residence.
• Interfere with the security or operation of the platform — including attempting to bypass authentication or access controls, overload servers, or exploit vulnerabilities.
• Abuse automated systems or AI features — including uploading content designed to manipulate, test or extract another user's information through the AI or analysis features.

If you breach this policy, HomeVault may suspend or permanently terminate your account and remove offending content. In serious cases, we may report the activity to the relevant authorities. We may also suspend access while we investigate a suspected breach.

If you believe someone is misusing HomeVault or have a security concern, please contact us at support@thehomevault.app or, for privacy matters, privacy@thehomevault.app.

HOMEVAULT HOLDINGS LIMITED · New Zealand Company No. 9442204 · NZBN 9429053791856 · Dunedin, New Zealand.